Smart Baggage: How AI is Shaping Airport Luggage Operations

AI is driving baggage handling efficiencies across innovative airports.

In leading the digital revolution across the world’s airports, the application of AI is transforming traditional methods of managing luggage.The objective is clear: improve efficiency, reduce mismanagement, and increase the satisfaction of passengers. 4.5 billion bags are handled by baggage systems each year; SITA predicts this number will double as passenger numbers grow from 4 billion to 7.8 billion by 2036.

Baggage Tracking

Using artificial intelligence (AI)-driven tracking system, airports are able to trace bags throughout their journey – from check-in to plane to conveyor belt at the arrival point without human intervention. Real-time tracking helps to prevent chances of mishandling and quickly resolves any discrepancies in the system.

Before check-in and post-arrival, Hong Kong International Airport, has successfully deployed an AI-powered trolley-monitoring system that has proven to be 92% accurate​ in real-time baggage trolley availability. This, of course, has also had a positive impact on the passenger experience.

Predictive Maintenance

AI is making tremendous advances in automation through continuous monitoring and analysing of data so as to predict prospective failures and necessary repairs in order to curb unforeseen shutdowns and enhance ease of operations. Krasnodar International Airport is already using robots to automate the baggage picking and loading process, helping to reduce human error, minimise loss and damage, and lessen the time required to load and unload aircraft​ (Source: https://www.sciencedirect.com/science/article/pii/S0969699723000807#bib68)

Data-driven decision-making

AI-driven analytics provide rich data about airport operations for authorities. Airports may determine how to continually improve on the management of luggage through trend analysis and performance metrics. This will ensure that airport service providers make informed decisions useful for improving efficiency of baggage handling and satisfaction of passengers.

Increased investment in AI

AI's emerging role in airport luggage operations demonstrates the potential in fostering a seamless travel experience. As airports continue to invest in AI and related technologies, passengers and airports alike can look forward to a future of hassle of baggage handling.

Stay tuned to our blog for more insights into how AI is transforming the airport industry.